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Questions and answers

Here you find a list of the most frequent questions of our customers. Clicking the question text opens the corresponding answer.

  1. We buy all kinds of vinyl records in every format: LPs, 12" Maxis, 7" Singles, Box Sets, and special formats such as 5", 6", 11", etc. We buy all listed items also as promotional pressings and test pressings. Please note that we do not buy records that are not in our catalog.

    Besides records we are also interested in memorabilia such as awards, promotional and fan club material, autographs, tour programs, etc. For selling memorabilia, please contact us by e-mail in advance. We will make you an individual offer.

    Note that we have strict condition criteria. Click here to read our condition criteria.

  2. Yes, it is possible to sell only one record. However, the cart total must be at least €5.00.
  3. Yes, you can make a break and continue with selling later. Your cart is saved whenever you sign out of your customer account. Therefore you should always sign in to your customer account before you start selling.

    Note that we maintain our offer for each item in the cart for only 30 days. After that, the item will be removed from your cart automatically.

  4. Yes, you can sell a maximum of 100 items per order. If you wish to sell more items, split your sale into two or more orders.
  5. When you have added all items to your cart, click the 'Complete sale' button and follow the instructions on the screen.
  6. You can enter your voucher code in step 3 (confirmation) of the sales process.
  7. Customers from Germany may use our service partner DHL for free - including pick-up service on demand. If you choose a different parcel service, you receive a fixed shipping cost compensation. Click here for more information.

    Please note our packing instructions. Click here to read our packing instructions.

  8. When completing your sale, you may choose between payment via bank transfer or via PayPal. After receiving your shipment and approving your order we initiate the payment immediately. You can track the current status of your order in your customer account.
  9. Our prices are calculated based on supply and demand. Therefore our prices may vary from time to time. However, once in the cart, we maintain our offer for that item for 30 days.
  10. We buy items from customers in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    We do not buy items from customers outside the EU due to fiscal and import/export legislations.

If you have any further questions don't hesitate to contact us: info@vinool.com.