Here you find a list of the most frequent questions of our customers. Clicking the question text opens the corresponding answer.

1. Which type of articles does Vinool buy?

   We buy all kinds of records in every format: LPs, 12" Maxis, 7" Singles, Box Sets, and special formats such as 5", 6", 11", etc. We buy all listed items also as promotional pressings and test pressings. Please note that we do not buy records that are not in our catalog.

   We are also interested in memorabilia such as awards, promotional and fan club material, autographs, tour programs, etc. For selling memorabilia, please contact us by e-mail in advance. We will make you an individual offer.

   Note that we have strict condition requirements. Click here to read our condition requirements.

2. How does it work?
   Please click here to read our step-by-step instructions.
3. Can I sell only one record?
   Yes, it is possible to sell only one record. However, the cart total must be at least €10.00.
4. I wish to sell many items. Can I save my cart and continue with selling later?

   Yes, you can make a break and continue with selling later. Your cart is saved whenever you sign out of your customer account. Therefore you should always sign in to your customer account before you start selling.

   Note that we maintain our offer for each item in the cart for only 30 days. After that, the item will be removed from your cart automatically.

5. Is there a limit of how many items I can sell?
   Yes, you can sell a maximum of 200 items per order. If you wish to sell more items, split your sale into two or more orders.
6. How do I complete the sale?
   When you have added all items to your cart, click the 'Complete sale' button and follow the instructions on the screen.
7. I have a voucher code. How can I use my voucher code?
   You can enter your voucher code in step 3 (confirmation) of the sales process.
8. Which options do I have to ship my parcel?

   Customers from Germany, Austria and the Netherlands may use our service partner DHL for free - including pick-up service on demand. If you choose a different parcel service, you receive a fixed shipping cost compensation. Click here for more information.

   Please note our packing instructions. Click here to read our packing instructions.

9. How do I get my money?
   When completing your sale, you may choose between payment via bank transfer or via PayPal. After receiving your shipment and approving your order we initiate the payment immediately. You can track the current status of your order in your customer account.
10. How do you calculate the prices you offer?
    Our prices are calculated based on supply and demand. Therefore our prices may vary from time to time. However, once in the cart, we maintain our offer for that item for 30 days.
11. From which countries can I sell items?

    We buy items from customers in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    We do not buy items from customers outside the EU due to fiscal and import/export legislations.

If you have any further questions don't hesitate to contact us: info@vinool.com.